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Customer Service

Sales

Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within South Carolina will be charged the applicable sales tax.


 

Returns

We accept returns on new, un-installed items in original packaging within 21 days of invoice date. A returned goods authorization (RGA) number must be issued before any returns can be made. No returns on used, installed, or electrical parts for any reason other than a warranty claim for manufacturer defects. It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs or inconvenience incurred as a result of incorrect parts. We reserve the right to charge up to a 25% restocking fee for any and all returned items. Freight charges on returned items are non-refundable. All returns must be pre-approved, with an RGA number clearly displayed on the box.


 

Brakeworld reserves the right to have the customer ship their warranty claim directly to the manufacturer, and not to Brakeworld. The return must be received by BrakeworldTM, within 15 calendar days after the RGA number is issued, otherwise the return will be refused. The RGA number does not imply a replacement or refund on any product, but only that we will inspect the merchandise you purchased based on the claims you have made. Returns must be sent freight-prepaid, and insured by the sender. A refund, exchange, credit or core charge return will not be considered until all related items, hardware, and accessories have been returned to BrakeworldTm. Original shipping and handling charges for returns are non-refundable. Any fees associated with customs or duties are non-refundable. All authorized returns must be accompanied by a photocopy of the customer's sales invoice, a written explanation of the problem, and a contact telephone where you can be reached. Items returned freight-collect or unauthorized will be refused. Customers must be aware that they may be subject to inbound and outbound freight to handle and / or process their warranty claim. These freight charges are charged to Brakeworld by the manufacturer and will be passed on at that cost to the customer.


 

Refused Shipments

Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.


 

Security

Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.


 

Change Orders

You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order.


 

Legality and Pricing

Prices subject to change without advanced notice. We are not responsible for typos or misprints in product description or pricing on products. Some items may be legal for off-road use only, please check local statutes concerning legality and compliance.